Learn in plain language how your personal information is collected, used, and protected on this page. Protecting the privacy of all users in Bangladesh is our first priority.
When you open an account at app 2021, we collect your name, date of birth, mobile number, and preferred payment method. This information is used to verify your identity and keep your account secure. Your national ID or other government-issued documents may be requested for age verification, and these are stored with complete security. We only collect information that is genuinely necessary to provide our services. Collecting excessive or unnecessary personal data is against our policy.
Usage data — such as how you play games on the platform, which pages you visit, and how long you spend — is collected automatically. This information helps us improve the platform experience and show you more relevant content. Technical data about your device type, operating system, and browser may also be collected, primarily for bug fixes and performance improvements. This data never reveals your identity and is analyzed in a completely anonymous manner. We are committed to improving our service quality while maintaining your privacy.
Payment-related information is collected during deposits and withdrawals, however complete card numbers or bank account details are not stored on our servers. Transactions are processed through approved payment gateways including bKash and Nagad, and those gateways adhere to their own security standards. Financial information is used solely for transaction verification, fraud prevention, and fulfilling legal obligations. Your financial data is never sold or transferred to any third party. Records of every transaction are stored securely and you can view them whenever needed.
Our platform uses cookies to keep your login session active and remember your preferred settings. These cookies make your browsing experience smoother and more personalized. We only use necessary and functional cookies — advertising tracking or third-party analytics cookies are not permitted under our policy. You can disable cookies from your browser settings if you wish, though some features may not work correctly as a result. Contact our support team for any questions about cookies.
We ensure transparency and accountability at every step of how your information is used.
Your information is primarily used for account management, payment processing, and customer service. Data is also analyzed to ensure platform security and prevent fraud. Information may be used as required to meet legal obligations and regulatory requirements. Your data is never used for marketing or promotional purposes without your consent. We follow a data minimization principle in every area of data use.
All your personal information is stored on secure servers using SSL encryption technology. We maintain firewalls, access controls, and regular security audits to prevent unauthorized access. Only authorized personnel may view your information when required for specific job functions, and they are bound by strict confidentiality agreements. In the event of a data breach, we will act promptly and notify affected users. Ensuring the security of your data is the top priority of our technology team.
We never sell your personal information to advertisers or any other commercial entity. Limited information may be shared with approved payment gateway partners for payment processing, and they are equally bound to uphold the same privacy standards. Information may be shared with government authorities in the case of a court order or legal obligation. In any such data sharing, we always provide only the minimum necessary information. We maintain strict agreements with all partners to protect your privacy.
You have the full right to view, correct, and request deletion of your own information. You can update your profile information at any time from your account settings. If you request data deletion, we will remove all information not subject to legal obligations within a reasonable timeframe. You can opt out of promotional communications at any time. Our support team is always ready to handle any privacy-related requests or complaints.
App 2021 believes that every user's privacy is a fundamental right. Join our platform and enjoy entertainment with peace of mind — your data is fully protected. If you have any questions, please reach our FAQ View the page or contact our support team.